Return and Refund Policy

Refund Policy – Arshin Boutique

At Arshin Boutique, we want you to be completely satisfied with your purchase. If, for any reason, you are not happy with your order, we offer a clear and straightforward refund process. Please review the terms and conditions below regarding refunds.

1. Eligibility for Refunds

We accept refunds under the following conditions:

• Product Condition: The product must be unused, unworn, unwashed, and in its original condition with tags attached.
• Return Period: Refund requests must be made within 14 days of receiving the product.
• Proof of Purchase: You must provide proof of purchase, such as an order confirmation email or receipt, to process a refund.

2. Non-Refundable Items

The following items are non-refundable:

• Discounted or Sale Items: Items purchased during a sale or with a discount (unless otherwise specified).
• Custom-Made or Personalized Items: If the item has been customized or personalized, it is not eligible for a refund unless damaged or defective.
• Final Sale Items: Any items marked as "Final Sale" are not eligible for a return or refund.

3. How to Request a Refund

To initiate a refund, please follow these steps:

1. Contact Us: Email our customer support team at [your email address] or call us at [your phone number]. Please provide your order number, the item(s) you wish to return, and the reason for the return.
2. Return Instructions: After reviewing your request, we will send you detailed instructions on how to return the item(s). Returns should be made using a trackable shipping service, and the return shipping cost is the responsibility of the customer unless the item is defective or incorrect.
3. Return the Item: Ship the item(s) back to us in their original condition. Once we receive the item, we will inspect it to ensure it meets the refund criteria.

4. Processing Refunds

Once your return is approved, we will process the refund to the original payment method. Please note the following:

• Refund Timing: It typically takes 7–10 business days for the refund to be credited back to your account, depending on your payment provider or bank.
• Partial Refunds: In cases where only part of an order is returned, the refund will be adjusted accordingly. The shipping fees (if any) are non-refundable.

5. Damaged or Defective Items

If you receive a damaged or defective item, please notify us within 7 days of receiving your order. We will either offer a replacement or a full refund based on your preference. In this case, we will cover the return shipping costs.

6. Shipping Costs

Shipping costs are non-refundable, and customers are responsible for return shipping unless the item is defective or incorrect. If you receive a defective or incorrect item, we will provide a prepaid return label.

7. Exchanges

If you would like to exchange an item for a different size, color, or style, please contact us. We will guide you through the exchange process. Exchanges are subject to availability, and you will be responsible for return shipping costs unless the item is defective or incorrect.

8. Contact Us

If you have any questions or need assistance with a return or refund request, please don’t hesitate to reach out to our customer service team at.